Capacity
Capacity is a customer experience automation platform, based in St. Louis, that uses agentic AI to power AI-driven support agents, real-time agent assist, and post-call automation across voice, chat, SMS, and email.
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Capacity handles customer support automation on both sides of the conversation, deploying AI agents that resolve routine inquiries on their own while also feeding real-time suggestions to human agents still on live calls or chats. It covers a wide set of channels, including voice, SMS, and email, and adds outbound campaign tools for proactive customer outreach on top of the reactive support side. Founded in 2017 and based in St. Louis, the company reports serving over 20,000 organizations and processing tens of billions of automated interactions, putting it squarely in the mid-market to enterprise contact center space.
Who It’s For
This fits customer service and contact center technology blogs, CX software comparison sites, and enterprise SaaS resources well, since the buyer is typically a support operations leader evaluating automation at scale rather than a small business owner. Affiliates covering call center software, helpdesk tools, or customer support staffing challenges have a solid angle here. It’s a poor fit for solo entrepreneur or small-team productivity content, since Capacity is built and priced for larger support organizations.